Frequently Asked Questions
99bat FAQ — Answers to
All Your Questions, Right Here
The most common questions from players in Bangladesh are gathered in one place — deposits, withdrawals, slots, cricket betting, and technical support, all covered.
Why Read This FAQ?
While playing at 99bat, many players have questions — which method to use for deposits, how long withdrawals take, what RTP means in slot games, or how a bet is settled if a cricket match is interrupted by rain. This page organises all questions and answers into five categories. If you can't find an answer, reach out to our 24/7 live chat or email — support in Bengali is always available.
FAQ Categories
Choose a category below and click on a question to see the answer.
Devices & Technical Issues
99bat works fully on Android and iOS smartphones, tablets, and desktop or laptop computers. No separate app installation is needed — you can use the site directly from any modern browser (Chrome, Firefox, Safari, Edge). The experience is just as smooth on mobile.
Yes, the full site works in your phone's browser — deposits, betting, live casino, everything. No app download is needed. When you access the site from a mobile browser, it automatically adjusts to a layout suited for smaller screens.
If the connection drops, the game is saved on the server at the point it was at. Once you reconnect, you can continue from that round or start from the next one. The outcome of any already-confirmed bets does not change — the game provider's server keeps all records. If you have an issue, contact support and they will check the logs and help you.
First, clear your browser's cache and cookies. In Chrome, you can do this from Settings → Privacy and Security → Clear browsing data. Then reload the page. If the problem persists, try a different browser or use incognito mode. If your internet speed is slow, try switching between Wi-Fi and mobile data.
Yes. On Android, open the site in Chrome and select "Add to Home screen" from the menu. On iPhone, tap the share icon in Safari and select "Add to Home Screen". This lets you open 99bat with one tap from your home screen, just like an app.
Slot Games
Free spins are a special feature in slot games that let you spin the reels without placing your own bet. They are usually triggered when a certain number of scatter symbols land at the same time. The rules for free spins vary from slot to slot, but it is one of the most popular bonus features in any slot game.
Many slot games have a demo or free-play mode where you can try the game with virtual balance. It is a good way to learn a new game and understand its features. However, winnings in demo mode cannot be converted to real money. You need to play in real-money mode to win real prizes.
If you want to play on a smaller budget, choose slots with a lower minimum bet and keep your cost per spin in check. High-volatility slots offer the chance of bigger wins but they come less frequently; low-volatility slots pay smaller amounts but more often. Picking a volatility level that matches your bankroll makes for a longer and more enjoyable session.
In progressive jackpot slots, a small portion of every bet goes into a growing prize pool. The more players play, the larger the pool grows. When one lucky player hits the required combination, they win the entire jackpot, and the pool resets to zero. Each jackpot game has its own conditions for winning.
RTP stands for Return to Player — it is a theoretical percentage that shows how much money, on average, may be returned per ৳100 wagered over the long term. It is not a guarantee, but an average figure calculated over millions of spins. A higher RTP generally means a slightly better tendency in the player's favor over time — though any result is possible in the short term.
Withdrawals
Yes, showing Pending at first is completely normal. It means the request is being reviewed by our finance team. Processing is faster when your account is verified and any bonus wagering requirements are met. Funds typically arrive within 15 minutes to 2 hours. If there is an unusual delay, contact us via live chat.
Approved withdrawals typically reach your bKash, Nagad, Rocket, or Upay wallet within 15 minutes to 2 hours. Bank transfers may take a little longer depending on the bank's processing time. The minimum withdrawal amount is ৳500.
Yes, 99bat's withdrawal service is available 24 hours a day, 7 days a week — nights, weekends, and public holidays are no issue. bKash, Nagad, Rocket, and Upay transactions are processed automatically, so you can request a withdrawal at any time and funds arrive within the usual timeframe.
Yes, for security and fraud prevention, withdrawals must be sent to the wallet or bank account that is registered in your own name and linked to your 99bat account. Direct withdrawal to an account in someone else's name is not possible. This is in place to keep your account secure.
BPL & International Matches
Match Winner (who will win), Toss Winner, Total Runs Over/Under, First Innings Score, and Top Batsman are the most popular markets. These markets attract the most bets during BPL, T20 World Cup, and IPL matches. Beyond these, you can also find markets for runs per over, maiden overs, and various wicket-related outcomes.
Decimal odds are straightforward. For example, in a hypothetical match like Bangladesh vs India, if Bangladesh's odds are 2.50, a ৳100 bet would return a total of ৳250 if they win (a profit of ৳150). The formula is simple: stake × odds = total return. Higher odds mean the outcome is less likely, but the reward is greater if it wins.
An accumulator or "acca" combines multiple bets where all selections must be correct to receive a payout. Each selection's odds are multiplied together, so the potential payout can be very large. However, if any single selection is wrong, the entire bet is lost. More selections means more risk but also a higher potential win.
Yes, in-play or live betting is one of 99bat's most popular features. You can watch how a match unfolds and then place bets — markets like runs per over and where the next wicket will fall are available live. Odds update continuously as the match situation changes.
Generally, if a match is cancelled or ends with no result, bets are voided and the original stake is returned. However, if a result is determined via the DLS method, bets are settled based on that outcome. Rules can vary by market — check the Betting Rules section for details, and contact live chat if you have any questions.
Deposits
Log in to your account, go to the Deposit page, and select Nagad. Enter the amount and send money to the Nagad number shown. Confirm with the transaction ID. The minimum deposit amount is ৳500. If you provide the correct details, your balance will update quickly. If there is a problem, contact live chat with a screenshot.
99bat currently accepts deposits through five methods: bKash, Nagad, Rocket, Upay, and bank transfer (via major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit is ৳500 for all methods.
The minimum deposit is ৳500 for all methods. For example, depositing just ৳500 earns you a welcome bonus of ৳500, bringing your total balance to ৳1,000. There is no set maximum deposit limit, though the first-deposit bonus is capped at ৳8,000.
99bat itself does not charge any fee on deposits. However, the mobile banking service you use — such as bKash or Nagad — may apply their own send money charges. Check with your relevant payment provider to confirm those charges.
Wait a few minutes after payment, as there can sometimes be a slight delay. If your balance has not updated after 15 minutes, contact live chat with your transaction ID and a screenshot. Our support team will verify it promptly and resolve the issue.
Have more questions? We're always ready
If you didn't find your answer here or want to know more, contact our support team directly. Help is available 24/7 in Bengali and English.