99bat's Privacy Policy
Your personal information is completely safe with us. We protect every transaction and piece of data using SSL encryption and strict security protocols.
Introduction & Scope
99bat ("we", "us", or "platform") is a safe and reliable online betting service provider in Bangladesh. This privacy policy will inform you ("user" or "you") about what types of information we collect, how we use it, who we share it with, and how your information is kept secure.
By using the 99bat.lat website or creating an account, you will be considered to have accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
What Information We Collect
2.1 Personally Identifiable Information
During account registration and identity verification, we may collect the following information:
- Full name and date of birth (for age verification — only for those aged 21 or above)
- Email address and mobile number
- National ID card or passport details (as part of the KYC process)
- Residential address
2.2 Financial Information
We collect payment-related information to complete deposit and withdrawal processes. Payment methods currently accepted at 99bat are bKash, Nagad, Rocket, Upay, and bank transfer. For each method, we only store the information necessary to complete the transaction (such as a mobile banking number or partial bank account details). Full payment card or account numbers are never stored on our servers.
2.3 Usage & Technical Information
When you visit our website, some technical information may be collected automatically:
- IP address and device type
- Browser type and version
- Pages visited and time spent on each page
- Referral URL (the page from which you arrived at our site)
- Cookie and session data
2.4 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we store your betting history, win/loss records, session duration, and account transaction history. This information is primarily used to protect your account and prevent gambling-related problems.
Purpose of Information Use
99bat uses your information for the following purposes:
- Account management: Account registration, identity verification, and ensuring secure login.
- Transaction processing: Completing deposit, withdrawal, and bonus payment processes.
- Customer support: Responding to any complaints or questions and providing 24/7 live chat assistance.
- Security & fraud prevention: Detecting and preventing unauthorized use of accounts.
- Responsible gaming: Monitoring unusual gaming behavior and taking precautionary measures when necessary.
- Legal compliance: Maintaining records necessary to comply with applicable laws and regulations.
- Service improvement: Analyzing user experience to improve platform quality.
- Notifications: Sending important updates, policy changes, or security-related messages.
Information Sharing with Third Parties
4.1 Service Partners
99bat works with certain trusted service partners who may have access to specific information in order to provide our services. These include payment processing providers, game software suppliers, and cybersecurity service providers. These partners are only provided with the information necessary to complete their specific tasks.
4.2 Legal Authorities
In response to court orders, legal claims, or legitimate requests from regulatory authorities, we may be required to disclose information in accordance with applicable law. In such cases, we provide only the minimum information legally required.
4.3 Business Changes
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such situations, we will notify users in advance and ensure that the new entity upholds the standards of this privacy policy.
Cookies & Tracking Technologies
5.1 What Cookies Are and Why We Use Them
Cookies are small data files stored on your device. 99bat uses cookies for the following reasons:
- Essential cookies: Maintaining login sessions and ensuring security.
- Functional cookies: Remembering language preferences and interface settings.
- Analytical cookies: Monitoring site usage to improve the experience.
5.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may disrupt some important website functionality.
Data Security Measures
6.1 Technical Security
99bat applies industry-standard technical measures to protect your information. Our platform uses SSL (Secure Socket Layer) encryption, which keeps all data transfers between your browser and our servers secure. In addition, stored information is kept in encrypted format and regular security audits are conducted.
- 256-bit SSL/TLS encryption
- Firewall and intrusion prevention systems
- Regular security assessments and penetration testing
- Suspicious login detection systems
6.2 Administrative Security
Only authorized staff have access to personal information on a need-to-know basis. Every data access event is logged and reviewed periodically. All staff have completed privacy training.
6.3 Response to Data Breaches
If a data breach occurs, we will immediately attempt to identify and contain it, and will notify affected users within a reasonable time. The notification will include information about the nature of the breach, potential impact, and the remedial measures we have taken.
Your Rights & Controls
As a 99bat user, you may exercise the following rights:
- Right of access: You may request a copy of the personal information stored in your account.
- Right to rectification: You may update incorrect or incomplete information.
- Right to erasure: You may request deletion of your information under certain circumstances, although legal or regulatory requirements may create an obligation to retain some information.
- Right to object to processing: You may object to the processing of your information for specific purposes.
- Right to data portability: You may request your information in a structured, machine-readable format.
- Right to withdraw consent: You may withdraw from consent-based data processing at any time.
- Right to close your account: You may close your account if you wish. Even after account closure, some information may be retained for a specified period for regulatory reasons.
Data Retention Period
We retain your information for as long as it is necessary or legally required:
- Account information: For as long as the account is active and for a period after account closure as determined by regulatory requirements.
- Transaction records: For a period determined by financial regulations.
- Customer support communications: For a reasonable period after a complaint is resolved.
- Analytical data: May be retained in anonymized form for a longer period.
Protection of Minors
99bat's services are exclusively for adults — only those aged 21 or above may register and participate in betting. We do not knowingly collect any personal information from minors.
If we learn that a minor has opened an account, the relevant account will be closed immediately and the collected information will be deleted. We urge parents and guardians to take an active role in monitoring their children's online activities.
Policy Changes & Updates
99bat reserves the right to change or update this privacy policy at any time. If there are any significant changes, we will:
- Display a clear notice at the top of the website
- Send an update to your registered email address
- Note the "last updated" date on the privacy policy page
If you continue to use our services after the changes, you will be considered to have consented to the updated policy.
Contact Us & Get Support
Have questions about privacy?
If you have any questions, feedback, or requests regarding your information in relation to this privacy policy, please contact our 24/7 support team.
Live Chat
Go to Live ChatSupport is available in both Bengali and English — every day of the week, 24 hours a day.